Penni Conner is an utility executive with over 25 years of experience in field operations, customer service and energy efficiency. My current role as Senior VP and Chief Customer Officer for Eversource Energy involves both leading the meter to cash team and processes and leading the energy efficiency programs for our three state service territory.
The meter to cash team of over 1100 provides customer service to Eversource's customers in Connecticut, Massachusetts and New Hampshire. This team provides call center, billing, credit and collections, and business account management to 3.5 million electric and gas customers.
Eversource Energy provides nationally leading energy efficiency programs to our customers in CT, MA and NH. These programs offer energy savings ideas and solutions to all customer segments. The programs invest over $500M in energy efficiency annually.
Penni has authored two books targeted to utility professionals. The first, published in 2005 is "Customer Service: Utility Style". this is a primer outlining strategies to provide excellent customer service. My most recent book, "Energy Efficiency: Principles and Practices" was published in January 2009 and provides tools and strategies to offer energy efficiency programs.
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Public (Non-Member) Price: $5
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September 16 at Noon
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